Wembley Stadium Tour- Frequently Asked Questions

How do you get to Wembley Stadium?
We recommend that you plan your journey to and from the Stadium in advance. Wembley Stadium is a public transport destination.
The Stadium is served by three stations:
Wembley Park Station (Jubilee and Metropolitan lines)
Wembley Stadium Station (Chiltern line)
Wembley Central Station (Bakerloo line and London Overground train line)
For the latest travel and transport information, please visit www.wembleystadium.com/gettingtowembley

I’ve arranged a group visit - is parking available for coaches/mini-buses?
Please note Wembley Stadium car parks are managed by City & Suburban Parking Limited and are not owned by Wembley Stadium, therefore the arrangements for car park charging on a particular day are out of our control.

There are a limited number of car park spaces available to Tours visitors. These can be pre-booked online at a cost of £10 when pre-booking your Wembley Stadium Tour tickets. You will need to provide the registration number of the vehicle you are using in order to pre-book car parking. Subject to other activities on the site, there may be limited parking available to purchase on the day at a cost of £15 per car.

If you have pre booked parking, please access the Stadium via Engineers Way and visit the parking booth on Olympic Way. Please note that due to the Sunday Market, we do not take pre bookings on a Sunday.

The Sunday market have an agreement with the owners of the car park that market visitors do not have to pay for parking as part of their hire of the car park site. However if the market is not on, or if there is an event on at the Arena complex concurrent to the Sunday market, parking on site can be charged at up to £15 per vehicle. It should be noted that complimentary parking on site is only for Wembley market visitors and not stadium tour visitors.

Bookings for tours are sold a number of months ahead of time, at which point it is unknown what other events will be taking place in the precinct and what the land owners will decide to charge for parking.

To book your coach parking click here http://www.csparking.com/stadiumtours. Coaches can park for up to 4 hours when attending for a stadium tour. Please note spaces must be booked at least 4 working days ahead of your visit. Subject to other activities on the site, there may be limited coach parking available to purchase on the day at a cost of £25 per coach.

Do you have disabled parking?
Provision has been made for accessible parking spaces. These are available to Blue Badge Holders only at a 50% discounted rate of £5.00 per car and will need to be booked 72 hours in advance. To book please call 0844 800 2755.

Booking Your Tour At Wembley Stadium

Am I able to turn up for a tour without booking in advance?
Whilst we allow for walk-up bookings for the Wembley Stadium Tour, this is strictly subject to availability and we strongly recommend booking in advance, to avoid disappointment. You can check availability on-line or by calling our dedicated booking office on telephone number 0844 800 2755.

Do you take group bookings?
Yes. We strongly recommend that you book in advance. Please visit the pricing information page for information on group discounts.

What age is the tour suitable for?
The Wembley Stadium Tour is not suitable for very young children as there is a significant amount of walking and there will be very limited access to baby-changing, feeding facilities or toilets once the tour has started. We also ask that all children under the age of 16 are accompanied by an adult at all times.

Is there anywhere to park buggies/push chairs?
No. Children under five will be admitted free of charge. However, as the tour starts and finishes in different locations it is not suitable for buggies and a buggy park is not available.

Is there anywhere to leave luggage or bags?
No. Unfortunately due to security measures we are unable to accept suitcases or other large items into the Stadium. You are likely to be refused entry if you have luggage, and if you have pre-booked, you may not get a refund. Please refer to our terms and conditions.

I am disabled, will I be able to go on a Stadium Tour?
Wembley Stadium has disabled facilities and all levels visited on the tour are accessible by lift. Please contact us on the dedicated booking line to discuss any specific accessibility arrangements or special requirements you may have on 0844 800 2755.

Is there anywhere for us to eat within the Stadium?
There will be an opportunity to purchase light refreshments before the tour commences. Please note food and drink must be consumed before the start of the tour.

Where does the Wembley Stadium tour start from?
The entrance to the Stadium Tour is located at the top of Olympic Way. Walk underneath the elevated walkway and look for the directional signs leading to the tours entrance.

What time should I arrive for my tour?
We recommended that you arrive at the Stadium at least 30 minutes before the Tour is due to commence.

What days and times is The Wembley Stadium Tour Available?
The Wembley Stadium Tours operate seven days a week including Sundays and bank holidays with the exception of the 25th and 26th December and 1st of January, major event days and during the build-up and break-down for major events. Please check tour availability on the calendar prior to your visit and book in advance to avoid disappointment. If you are unsure please contact the booking office on 0844 800 2755.

Wembley Stadium Tours run from 09.30 to 16.30 everyday. These times can change depending on whether it is peak (typically BST plus traditional half term and Easter holiday periods for schools in the UK) or off-peak (typically GMT). Please note, the tour and tour route are subject to availability and change. Wembley Stadium reserves the right to change the tour date and route at its discretion to accommodate the requirements of Event Owners, Founding Partners or official suppliers or for security reasons.

How long will the Wembley Stadium Tour last?
We anticipate that you’ll be at the Stadium for around ninety minutes.

How much will my Wembley Stadium Tour cost?
The Wembley Stadium Tour costs £15.00 for adults and £8.00 for children under the age of 16 and senior citizens.

I have a large group that would like to come along. Is this possible and will we get a discount?
Discounts are available for family groups £38.00 (2 adults & 2 Children under 16) or large groups in excess of 29. A Wembley Stadium Tour will take a maximum of 40, so for larger numbers it would be necessary to split your group into different tours, please bear this in mind when planning your Wembley Stadium Tour. For further information and availability call 0844 800 2755. It is strongly recommended that group bookings are booked in advance.

Can I bring food and drink with me?
Unfortunately food not purchased on the premises cannot be consumed in the stadium. There will be an opportunity to purchase light refreshments before the tour commences. Please note food and drink must be consumed before the start of the tour.

Can I have a tour in another language?
At present we do not provide tours in other languages but we will review this periodically. Group bookings of 30+ may be allowed to bring an interpreter. Please contact our dedicated booking office on 0844 800 2755 to discuss any special requirements.

Ticket Payment and Ticket Dispatch

What payment cards do you accept?
Visa, MasterCard, Switch, Electron, Solo and JCB/JCL. Please note we do not accept American Express.

When will my card be charged for the tickets?
Authorisation of your card will occur at the time of the transaction. In most cases the card used for the purchase of the tickets will be debited on the same day as you make your transaction although on rare occasions monies may not leave the account used for a number of days.

Can I have the tickets posted to my work address?
Once your Stadium Tour is booked you will be sent an e-ticket which you will need to print out and bring with you to gain entry. For customers without an email address we can post tickets but to help detect, prevent and reduce credit card fraud the tickets must be posted to the registered credit card address.

What charges are added to the ticket price?
All purchases are subject to a £1.00 booking fee. This applies per transaction and not per ticket. If you purchase four adult tickets in one transaction you will only be charged one £1.00 booking fee.
For a single check out or booking you will receive only one eTicket with a Booking Reference No. irrespective of the no. of people in the tour.

Are Wembley Stadium Tour tickets transferable?
No tickets may be used for commercial or promotional purposes (such as competitions, promotions or hospitality packages) without the written consent of WNSL. Any ticket re-sold or transferred in such a manner will become void and the holder may be refused admission or ejected from Wembley Stadium. Please see our terms and conditions.

Refunds will not normally be considered except in the most extreme circumstances. This does not affect your statutory rights.

What do I do if I have lost my tickets?
Contact the booking office on telephone number 0844 800 2755 as soon as possible.