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By using this site you consent to the collection, use and transfer of your
information under the terms as outlined below. We may update this policy from
time to time by publishing the amended version on the site.
The purpose of this Privacy Policy is to explain how we may use any data we
collect about You, how you can instruct us if you prefer to limit the use of
that data and for us to tell you about the policies and procedures that we have
in place to safeguard your privacy.
The site may contain hyperlinks to websites owned and operated by third
parties. These third party websites have their own privacy policies, including
cookies, and we urge you to review them. They will govern the use of personal
information you submit or are collected by cookies whilst visiting these
websites. TSTL does not accept any responsibility or liability for the privacy
practices of such third party websites and your use of such websites is at your
own risk.
We may collect your data which could include your name, address, telephone
number, email address, financial details IP address or other data, from several
different areas of the site, depending on the services which you choose to sign
up to.
Your details will be used as a cross reference with Barclaycard secure services
to help prevent, detect and reduce credit card fraud and we will use your
details as way to track your ticket request, track your order or contact you
concerning your booking.
During booking customers will be directed to the Barclaycard secure services
website that processes the credit/debit card transaction on our behalf. This
along with the relevant pages of www.thestadiumtour.com is held on a secure
server.
Your IP address may be used to help identify you in the instances relevant to
the detection, prevention and reduction of fraud and we may pass this
information on to the police if requested to do so.
Please note if requested by the relevant authorities we may release your
personal information to comply with laws and/or regulations.
We will use your information for general administration purposes, to help us
improve the quality of our products and services and in extreme cases to assist
in the recovery of debts.
Customer analysis and customer profiling which assist in the identification of
other products and services which might be of interest to you are used by TSTL
and associates to inform you about our products and services (please see
below).
We may share your information for any of these purposes with:
• our other group companies in the UK and abroad,
• our carefully chosen business partners who provide products and/or services
• our service providers and agents who perform services on our behalf, such as
credit card processors and data management firms.
We may also pass your information to third parties in the process of selling
one or more of our businesses or to anyone to whom we may transfer our rights
under any customer agreement we have with you.
If one of these organisations is outside of the European Economic Area we will
make sure they agree to apply the same level of protection of your information
as we are required to apply in the UK.
You can opt out of receiving marketing communications from us for products and
services by ticking the appropriate box (if providing your information on this
website) or at any time by writing to us at Customer Information Service, The
Stadium Tour LTD, Suite 214, 1 Olympic Way, Wembley, Middlesex HA9 0NP or email
info@thestadiumtour.com .
We try to keep our website secure. However you recognise when providing your
information to us through our website or when you send us or ask us to send you
any of your confidential information by email, that the internet and email
communications over the internet may not be secure. We cannot be responsible
for any loss or unauthorised interception of information transmitted via the
internet which is beyond our control.
Cookies
A "cookie" is a piece of information that a website transfers to the cookie
file of the browser on your computer's hard disk so that the website can
remember who you are. A cookie will typically contain the name of the domain
from which the cookie has come, the "lifetime" of the cookie, and a value,
usually a randomly generated unique number.
When you visit our website we send you a cookie. We may use cookies in the
following ways:
• to help us recognise you as a unique visitor (just a number)
when you return to our website and to allow us to tailor content of our
site to match your preferred interests.
• to compile anonymous, aggregated statistics that allow us to understand how
users use our site and to help us improve the structure of our website.
We cannot identify you personally in this way.
Two types of cookies may be used on this website: session cookies, which are
temporary cookies that remain in the cookie file of your browser until you
leave the site, and persistent cookies, which remain in the cookie file of your
browser for longer (how long will depend on the lifetime of the specific
cookie).
Some of our Web pages may also contain electronic images known as Web beacons
(sometimes known as clear gifs) that allow us to count users who have visited
these pages. Web beacons collect only limited information which including a
cookie number, time and date of a page view, and a description of the page on
which the Web beacon resides.
You can accept or decline cookies by modifying the settings in
your browser. However, you may not be able to use all the interactive features
of our site if cookies are disabled.
You can find Information on how to disable or enable cookies by visiting
www.allaboutcookies.org
If you give us information on behalf of someone else, you confirm to us that
you have their permission to do so and that they are aware of the contents of
this privacy policy and do not have any objection to our processing their
information in accordance with this policy.
You have a right to ask what information we hold about you. We will charge you
a small fee for this (the statutory fee is currently £10). You may contact us
at Customer Information Service, The Stadium Tour LTD, Suite 214, 1 Olympic
Way, Wembley, Middlesex HA9 0NP or email info@thestadiumtour.com for these
purposes.
If you are under 16 please do not provide us with any personal information
unless you have the permission of your parent or guardian to do so.
Telephone calls to us or our associates may be recorded and/or monitored for
training and/or security purposes.
If you post or send offensive, inappropriate or objectionable content anywhere
on or to the site, or otherwise engage in any disruptive behaviour on the site
TSTL may use your personal information to stop such behaviour.
Where TSTL reasonably believes that you are or may be in breach of any of the
laws of England or Wales (e.g. because content you have posted may be
defamatory), TSTL may use your personal information to inform relevant third
parties such as your employer, school e-mail/Internet provider or law
enforcement agencies about the content and your behaviour.
We sometimes operate competitions through the Site which may require
registration. The data you provide us with may be used to notify you that you
have won, to confirm delivery of a prize or for other related purposes. On
occasion, we may publicly post some of your data on the site, (for example on a
winners page). However, we will not post your data on the site without your
express consent.
In some instances, a third party may operate or host a competition on the site,
and collect your data. In those cases, where we are not the operator or host of
the contest or sweepstake, we have no control over the data collected and
accordingly urge you to review the third party's privacy policy before
participating.
From time-to-time we may request data from you via surveys or voting polls made
available on or through the site. Participation is voluntary but may involve
disclosure of your data. Each survey or voting poll will explain if and how
such data is used.
We employ security measures to protect your information from access by
unauthorised persons and against unlawful processing, accidental loss,
destruction and damage. We will retain your information for a reasonable period
or as long as the law requires.
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