TERMS & CONDITIONS

TSTPL have been appointed to operate and manage the Portsmouth Stadium Tour by PFCL.

This ticket remains the property of PFCL and TSTPL at all times.

1. Please check your tickets upon receipt whether eTicket or otherwise.

2. Once the date and time of your Portsmouth Stadium Tour is booked the booking cannot be changed or refunded, unless the tour is cancelled by PFCL or TSTPL on the day for which this ticket is valid. In the event of cancellation by PFCL or TSTPL, their sole obligation and liability shall be to offer the original purchaser a ticket for an alternative day, if available, or provide a full refund of the face value of this ticket minus any booking, postage and packing fees.

3. No liability will be taken for lost or stolen tickets and duplicate tickets will be not issued. No other claims will be entertained.

4. TSTPL or PFCL reserve the right to alter or vary the tour date/or route at their discretion without prior notification to refund monies or exchange this ticket.

5. Removing the ticket stub invalidates the ticket.

6. Tickets are not transferable and cannot be exchanged.

7. Reselling a ticket for profit or commercial gain or for use in competitions, promotions or hospitality packages without the express permission of PFCL or TSTPL will void the ticket. Failure to adhere to this condition will result in the ticket holder being refused entry or removed from the tour.


8. Tickets brought from unauthorised agents are not valid and entry will not be permitted.

9. No ticket may be resold without the previous written consent of PFCL or TSTPL. If PFCL or TSTPL reasonably believes that a ticket has been resold without such consent, the holder may be refused entry to or ejected from Portsmouth Stadium Tour without payment of compensation.

10. TSTPL and PFCL reserve the right, in its absolute discretion, to refuse entry on to or remove from the stadium and its surroundings any person who:-

• has been convicted of a criminal offence which, in the opinion of TSTPL or PFCL, is likely to affect the safety or enjoyment of other visitors;
• has behaved in a manner which, in the opinion of TSTPL or PFCL has, or is likely to affect the safety or enjoyment of other visitors;
• has used threatening, abusive or insulting words and/or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace. .

• is or appears to be under the influence of drugs and/or alcohol.

11. Admission to Portsmouth Stadium Tour is at the ticket holder’s own risk. Neither TSTPL nor PFCL shall be liable for any loss, injury or damage sustained within the premises except for death or personal injury which is caused by the negligence of TSTPL, PFCL or their respective employees or agents.

12. Unless otherwise permitted by a member of authorised TSTPL or PFCL staff, all persons taking part in the Portsmouth Stadium Tour must pay for admission prior to the start of the tour. Tickets (including e-Tickets) must be retained at all times and submitted for inspection if required by any employee or agent of TSTPL or PFCL. Any person attempting to gain admission to the Portsmouth Stadium Tour without a valid ticket may be ejected from the stadium or its vicinity.

13. TSTPL and PFCL will conduct security searches to your belongings and/or outer clothing on entry, exit or at any time to ensure the safety of patrons and Fratton Park. Bags or luggage larger than those permitted in aircraft cabins may be refused entry. There are no facilities for leaving items. TSTPL or PFCL will refuse admission to, or eject from the Portsmouth Stadium Tour any person who refuses to be searched.

14. Neither TSTPL nor PFCL will accept responsibility for property lost or stolen on the Portsmouth Stadium Tour.

15. It is prohibited to bring on the Portsmouth Stadium Tour any weapons including knives and guns, fireworks, smoke bombs or canisters, glass bottles, flags, banners, poles and or similar articles, flammable liquids or other articles, which may cause injury.

16. The throwing of any article which could cause injury or annoyance is strictly prohibited

17. Any person who fails to comply with instructions from a guide, steward, security guard or other person acting on behalf of TSTPL or PFCL, seen or attempting to cause damage to property, or attempting to access unauthorised or prohibited areas will be ejected from the tour.

18. There will be an opportunity to purchase light refreshments before the tour commences. Please note food and drink must be consumed before the start of the tour and no purchases made away from the stadium may be consumed on the premises.

19. Children under the age of 5 will be admitted to the Portsmouth Stadium Tour free of charge (excludes Legends/Luxury or Training Ground Tours) provided they are accompanied by a full paying adult, however the tour is not suitable for small children. Buggies are not permitted on the tour and can be left at the owner's risk in the Sports Bar

20. All under 16 concessions must be accompanied by a full paying adult.

21. No animals (except guide dogs) will be admitted on the Portsmouth Stadium Tour.

22. The use of audio visual recording equipment is prohibited. No audio, audio visual or cinematographic equipment or device may be brought onto the Portsmouth Stadium Tour. All recording and any transmission is prohibited including, without limitation, recording of any data, information or audio or audio visual footage of or relating to PFCL or TSTPL. Photographic equipment may be used for personal use only and cannot be used for commercial purposes. As a condition of entry to the Portsmouth Stadium Tour you assign (by way of present assignment of future copyright) the copyright in any photographs or recordings that you make in breach of this prohibition to PFCL or TSTPL.

23. CCTV and film cameras may be present in and around Fratton Park. Attendance on the Portsmouth Stadium Tour means you consent to filming and sound recording which may include you as a member of the tour and its use in commercial distribution without payment or copyright.

24. Smoking is not permitted anywhere at Fratton Park. Anyone caught smoking inside the Stadium Grounds will be removed.

25. There is no readmission to the Portsmouth Stadium Tour.

26. During the tour you will be subjected to recorded crowd noise and/or music. Loud noise or excessive music can damage hearing.

27. Season ticket holders are entitled to a maximum of 20 reduced rate Stadium Tour Tickets per season.

Additional terms for promotions and special offers are as follows:

* The Portsmouth Stadium Tour Ticket terms and conditions set out above apply to this offer
* Offer only available to customers quoting the relevant reference as advertised
* Please book your tour by calling 0844 335 0540
* To qualify for the ‘Sunderland Programme’ “Kids go free” offer of a free child Portsmouth Stadium Tour    Ticket you must purchase a full priced adult Portsmouth Stadium Tour Ticket
* Offer valid for tours booked and redeemed before 16th June 2009
* Times and dates are subject to availability
* You must book your Portsmouth Stadium Tour at least 4 days in advance
* Offer excludes the “Legends/Luxury” Tour
* Cannot be used in conjunction with any other offer, discount or promotion

Your Portsmouth Stadium Tour will last approximately 90 minutes (Excludes Legends/Luxury or Training ground Tours)

These terms and conditions are governed by and shall be construed in accordance with English Law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the English Law.

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